When you connect your business phone to Plyrium (forward your number to your assigned voice line), every incoming call is answered in seconds by your AI receptionist. She introduces herself with your business name, asks why they're calling, qualifies the lead, books an appointment if they want one, and either alerts you for urgent calls or sends you the transcript for non-urgent ones.
What she can do
- Answer in English or Spanish (auto-detects).
- Read your real Google Calendar availability and book onto it.
- Qualify the lead (HVAC vs plumbing, urgent vs scheduled, etc.) and tag accordingly.
- Take credit card details for service deposits if configured.
- Transfer the call to you in real time for urgent / hot-lead calls (when reachable).
- Send a follow-up SMS recap to warm + hot leads with your booking link.
What she won't do
- Diagnose the problem over the phone (she books a service call instead).
- Quote prices for complex jobs (she gives ballpark ranges from your config + books).
- Argue with hostile callers (she ends the call politely + flags it for your review).
Privacy
Every call is recorded + transcribed. The recording stays in your dashboard for review; transcripts are AI-readable for the qualify-lead + escalate-tools steps. Recordings are stored encrypted at rest.